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Anyone else having Sprint trouble? [Sep. 16th, 2007|11:53 am]
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[moskevyu]
I'm not sure if I'm allowed to post this here or not.

I'm on the Sprint wireless broadband network and my connection has been dead since last night. The error that comes up is the remote host isn't taking connections. I tried calling tech support this AM, but Sprint isn't taking any calls (weird). So, I'm curious. Did something catastrophic happen to take the network down?

I've had Sprint's wireless broadband service since June and up till now, it's been fairly reliable. I've only seen outages last as long as an hour if even. Certainly nothing this long.
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Comments:
[User Picture]From: incus
2007-09-16 06:34 pm (UTC)
everything seems to be ok with the phones.... mine works and I just called customer care. the system didn't pull up my account information which is pretty odd, but I got through ok. try calling a local store and see if they have any information on a network outage.
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[User Picture]From: moskevyu
2007-09-16 07:03 pm (UTC)
Yeah, my phone works too. It's just the wireless broadband that's dead.
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[User Picture]From: incus
2007-09-16 07:11 pm (UTC)
that's odd because they use the same technology...
perhaps your card has gone kaput?Im a tech for sprint and I see that happen from time to time. If it's not working tomorrow and you still can't get through to care, take it to a repair center and have them troubleshoot for you.
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[User Picture]From: moskevyu
2007-09-16 07:22 pm (UTC)
I did finally get through with Sprint and they confirmed that the Denver network is being worked on. So, I'll give it 24 hours and see what happens.
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[User Picture]From: incus
2007-09-16 07:26 pm (UTC)
I always wish they would notify people somehow when their service may be down..... but good! should be back up before too long.
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[User Picture]From: diermuid
2007-09-16 10:00 pm (UTC)
It's hard to 'notify' people that the system has gone down... their devices would be on the system that is broken. 8-)

I've worked for a number of different Telecoms... having whole hubs of their network go down is a major priority issue. They wouldn't have just taken Denver's EVDO network down for an afternoon.
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[User Picture]From: incus
2007-09-16 10:08 pm (UTC)
true, true. I was more thinking of planned mainentance. obviously if there was an unplanned outage it would be impossible to send blanket texts or any other form of notification.
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[User Picture]From: diermuid
2007-09-16 10:13 pm (UTC)
I've very rarely gotten blanket messages from Sprint on network maintenance... mainly because not everyone has free texting. But as with any other larger network, downtime is avoided. If the network needs an upgrade, we fail over to the backup network while the primary gets worked on. all providers know that downtime means people will switch networks, and they all hate 'churn' (customers leaving for another provider)
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[User Picture]From: incus
2007-09-16 10:15 pm (UTC)
This I know, reducing churn is a mantra for everyone, ESPECIALLY Sprint.
Thanks for the more technical information, I'm at the front and don't know enough about how the back end works for my taste...
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[User Picture]From: diermuid
2007-09-17 05:14 pm (UTC)
Items like the customer care software are just like the back-end network. If someone's customer care software goes down for a few hours, I hear about it on CNN. Luckily it wasn't my error, and luckily for Sprint, their 2-3 hour downtime was eclipsed by Cingular being down for 2-3 days. (No adds, no updates, no orders... although phones still worked)

It does not help that all telecoms usually only have 2 or three software solutions to chose from. In the case of billing, it is either Convergis or Amdocs. When one vendor makes just the right mistake, it can impact multiple carriers. For that reason, they have moved to staggered upgrades for vendor software.

In many different ways, they are now staggering upgrades to ensure that if everything else fails, they do not wipe out a large hunk of anything. And if anything DOES cause a noticable outage, we're required to come up with a corrective action that will ensure we don't have a similar outage in the future.
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[User Picture]From: diermuid
2007-09-16 09:57 pm (UTC)
I was going to suggest that it was regional... although you just pointed out that my EVDO card won't work if the EVDO network (the cutting edge) goes down... although my Blackberry will still give me a slower connection over the 3G CDMA network. Hooray for redundancy.
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